Customer Support Specialist

SF Recruitment are recruiting for a Customer Support Specialist to join our clients team in Tamworth, on a Part-Time permanent contract. They are looking for someone to deliver exceptional customer support to their network by resolving inbound and outbound queries within agreed KPIs through telephone and email communication.

Part-Time (24hrs per week) - Wed, Thurs, Fri 09:00am - 17:30pm
£29,500 per annum (£18,880 pro-rata)

Key Responsibilities:
Resolve customer enquiries efficiently and within agreed timescales, ensuring customer satisfaction.
Process orders accurately and on time to meet customer requirements while adhering to internal processes.
Identify opportunities to improve operational processes.
Provide system support and training to the dealer network.
Oversee the coordinated IM administration process.
Achieve KPI's

Core Skills and Qualifications:
Proven experience in a similar customer support role.
Minimum of four GCSEs (or equivalent) including English and Mathematics.
Strong customer handling skills with excellent verbal and written communication.
Proactive problem-solving abilities and the initiative to resolve issues independently.
Motivated team player with the ability to organise workload and meet deadlines.
Attention to detail, particularly regarding data integrity and recording information.
Commitment, flexibility, ownership, and accountability in resolving customer enquiries.

If you are interested in this position, please apply for more information.