Customer Service Administrator

SF Recruitment are extremely excited to be working with a fresh, forward thinking and innovative business in Derby to recruit for a Customer Service Administrator. This role is exclusive with SF, so please apply through us if you are interested.

Customer Service Administrator
Derby | Permanent, full time
Monday to Friday 9-5pm (this may amend over time, so please allow for some flexibility)
£27,000 - £28,000 base salary + bonus scheme

We are looking for a passionate and motivated individual who is excited about becoming part of a growing business and contributing to its continued success. The company is currently in a fantastic phase of growth, making this a great opportunity for someone who wants to develop their career and be part of an exciting journey as the business continues to expand. This role sits within the healthcare sector, making it an excellent opportunity for someone who has an interest in or enjoys working in this field.

Key Responsibilities:
-Work closely with the Customer Service Manager to ensure a consistently high level of customer satisfaction
-Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
-Provide customers with order updates, delivery information, and accurate lead times
-Resolve order-related issues, including missing, delayed, or damaged goods
-Liaise with couriers and internal teams to investigate and resolve delivery issues
-Support customers by advising on products and helping them choose the best options for their needs

We are looking for:

-A thorough hands on individual
-A team player, with excellent communication skills
-A candidate who possesses solid customer service and administration skills
-IT literate and software capable

Is this you? Get in touch!