Customer Service Advisor

SF Recruitment are recruiting for a temporary customer support team member in Rainworth, Mansfield.

This a temporary 6 week role with the possibility of extension dependent on performance. 

This role requires excellent communication skills, attention to detail, and the ability to handle sensitive information with discretion and empathy.

Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about products and services.
Process and manage claims from initiation to resolution.
Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
Maintain and update customer records in the CRM system.
Communicate with customers, insurance companies, and other stakeholders to gather necessary information
Provide regular updates to customers on the status of their claims.

Skills
Previous experience in a customer service role is essential.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle sensitive information with confidentiality and professionalism.
Proficiency in using CRM systems and other relevant software.
Be empathetic and have a patient demeanor.
Strong organisational skills and ability to manage multiple tasks simultaneously.

If you are immediately available and if you have the relevant skills needed please apply today and we will be in contact should you be suitable for the role.