Account Executive

SF have partnered with a brilliant organisation in CV6 who are looking for a Customer Service Administrator to join the team.

Salary: up to £29,900
Working pattern: full time Monday to Friday on site

Responsibilities will include:

-Prepare reports, KPI packs and information for reviews as required by the Account Manager accurately and on time.
-Monitor the profile of activity for the account against the anticipated volumes. Highlight trends and anomalies to the Account Manager.
-Attend, support and be proactively engaged in monthly/quarterly reviews with Account Manager as required.
-Provide proactive support to the Account Manager on projects relating to your portfolio.
-Ensure invoice data is accurate and deal with any queries.
-Take the lead in re-mapping engineers, setting up of new locations (including returns sites).
-Provide Account Manager with summary of key issues for the week prior to their Friday AM Healthcheck call.
-Analyse cases on accounts, provide summary information to the Account Manager on key issues and proactively work with other areas of the business to resolve root cause and reduce level of cases raised.
-Manage investigation of any claims through to resolution ensuring the customer and Account Manager are kept fully informed.