Customer Service Advisor

SF Recruitment 

Mansfield, NG20 

Temp to Perm 

Customer Service Advisor 

Full time , Office based

£11.50 - £12.21 per hour, weekly pay. 

Key Responsibilities

• Act as the primary point of contact for customer enquiries via phone, email, and online forms.
• Provide advice on products and services, helping customers choose the best solutions.
• Process customer orders, track shipments, and provide timely updates on order status.
• Coordinate with engineers, sales teams, and suppliers to resolve customer queries efficiently.
• Handle customer complaints and provide appropriate solutions to ensure satisfaction.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Assist in scheduling planned maintenance and service appointments.
• Keep customers informed about product updates, promotions, and company news.
• Support administrative tasks related to customer accounts and service contracts.

Requirements

• Previous experience in a customer service role
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the ability to work under pressure.
• High attention to detail and strong organisational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and adaptable to new softwares.
• Ability to multitask and prioritise workload effectively.
• A customer-focused mindset with a commitment to delivering exceptional service.

If you are immediately Available, Apply Now!