Customer Service Admin

Sales and Customer Service Coordinator
LE4
£32,000 per year
LE4
Permanent

The Professional services department at SF Recruitment are looking for a Sales and Customer Service Coordinator to join a growing team within a dynamic and forward-thinking company. In this role, you'll be the first point of contact for customers, building strong relationships, identifying new sales opportunities, and supporting key business functions. 

Key Responsibilities:
- Handle inbound calls and emails, providing excellent customer service.
- Proactively engage with existing and potential customers.
- Identify and pursue new business opportunities.
- Track sales leads, manage follow-ups, and update internal records.
- Maintain accurate customer data within the CRM system.
- Develop and maintain strong relationships with key contacts.
- Assist with PQQ submissions and support the estimating team with quotes, leads, and supplier coordination.
- Log and manage customer complaints, ensuring swift resolution.
- Contribute to sales and marketing initiatives, including outbound calls and email campaigns.
- Help prepare sales presentations and promotional materials.
- Provide administrative support across various teams as required.

What We're Looking For:
We're seeking a proactive and motivated individual who thrives in a fast-paced environment. If you have a strong customer service background, excellent organisational skills, and a drive to succeed, this role could be for you!

This is a fantastic opportunity to join a growing company that values work-life balance and career progression. If you have the skills and experience, we'd love to hear from you!