Service Operations Coordinator

Service Operations Coordinator
Berkshire / Hertfordshire
Multi-Site / Hybrid
£30,000 - £34,000
Full-time | Permanent

We are collaborating with a well-established and expanding organisation seeking a proactive and organised Service Operations Coordinator to serve as the primary point of contact for their service team.

This varied, hands-on role is pivotal in ensuring service jobs progress seamlessly—from initial customer enquiry through to completion and invoicing. You will cultivate strong working relationships with customers, technicians, suppliers, and internal teams daily.

Key Responsibilities

• Manage service requests from initiation to completion
• Schedule and despatch technicians across multiple sites
• Provide customers with timely updates on job progress and expected timelines
• Order parts and coordinate site deliveries
• Track jobs, documentation, and billing information accurately
• Follow up on open and completed service tickets
• Prepare quotes and proposals for customers
• Liaise with suppliers regarding warranties and repairs
• Maintain technician schedules and manage van stock

Candidate Profile

• Confident communicator with a strong customer-focused approach
• Highly organised with exceptional attention to detail
• Able to manage multiple priorities effectively within a fast-paced environment
• Experience in coordination, service, or customer support is advantageous but not essential – full training will be provided

What We Offer

• Permanent position within a supportive and growing organisation
• Hybrid working across multiple sites for flexibility and variety
• Clear opportunities for personal and professional development within service and operations as the business expands

How to Apply

Please submit your up-to-date CV. A consultant will contact you shortly to provide further details about this confidential opportunity.