Senior Analyst

Operational Insight Analyst

Location: Birmingham (Hybrid/Office-based)

Salary: Competitive + Benefits

Type: Permanent

We are working with a well-established business that supports a high-profile national contract—one of the UK's largest and most complex operational environments. Our client is seeking to hire an experienced Operational Insight Analyst to help transform raw data into actionable insights that drive compliance, performance, and service improvement.

This is not a pure number-crunching role. It is ideal for a detail-oriented individual who excels in understanding operational processes, identifying trends, and pinpointing areas of concern before they become major issues.

Key Responsibilities:

• Collaborate closely with operations leads to monitor and enhance compliance across key areas such as planned maintenance, scheduling, and service delivery.
• Conduct audits of customer data and create structured reports to evaluate current performance against regulatory requirements and internal KPIs.
• Produce daily, weekly, and monthly reporting packs that are clear, timely, and drive action.
• Become a key user of internal planning and reporting systems, shaping templates, reviewing data feeds, and refining processes.
• Support broader operational improvement projects and policy updates with data-driven insights.

Key Requirements:

• Strong proficiency in data analysis and reporting, particularly using Excel (bonus points for Power BI or similar tools).
• A proactive mindset, with an ability to identify anomalies, track patterns, and effectively communicate with non-technical stakeholders.
• Prior experience in a compliance-heavy or operational setting (experience in transport, utilities, engineering, or logistics would be advantageous but not essential).
• Comfortable working with both structured and unstructured data sets and transforming them into actionable insights.

Why Join Our Team?

• Be a part of a business delivering critical national services, working behind the scenes to improve performance and compliance.
• Join during a time of positive change, where you will play a crucial role in moving the team from stability to optimisation.
• Enjoy high visibility and autonomy, as this role will give you ownership over data and its impact.