Head of CRM Platforms

Head of CRM Platforms - 12 Month FTC (likely to Extend/Permanent)
Location: London (Hybrid)


The Opportunity
A  large business is creating a brand-new senior role to lead the integration and optimisation of Salesforce and HubSpot. This position will be central to shaping how the company manages customer data, enabling sales, marketing and finance teams to operate effectively through world-class CRM platforms.

The Role

• Lead the implementation, optimisation and governance of Salesforce & HubSpot.
• Manage a team of 5-8 CRM specialists, driving adoption, training, and process improvement.
• Ensure CRM systems underpin key business processes, including sales order and contract management, order-to-cash, and reporting.
• Partner with senior stakeholders across Sales, Marketing, Finance, and Technology.
• Oversee data quality, integrity, governance, and compliance within CRM platforms.
• Manage vendor/partner relationships, contracts, and budget.
• Align CRM strategy with business growth, customer engagement and operational efficiency.

About You

• Senior-level CRM platform management experience (Salesforce essential, HubSpot desirable).
• Background in complex B2B environments; events/media experience is an advantage.
• Strong commercial awareness - ability to link CRM capability to revenue growth.
• Hands-on knowledge of data quality, governance and compliance.
• Proven track record of managing teams and driving adoption of CRM platforms.
• Excellent stakeholder engagement across technical and commercial functions.

Why Apply?

Chance to build a new CRM function from the ground up.

Hybrid London-based role with high visibility across the business.

Competitive package with 12-month contract and strong potential for extension or permanent conversion.