Customer Care Co-ordinator

Customer Care Coordinator
North Leicester
Temporary, ongoing (potential Temp to Perm)
£15.38 per hour
Full-time, office-based (08:30 – 17:00)

The Professional Services Division at SF Recruitment is delighted to be partnering with a respected construction company in their search for an experienced Customer Care Coordinator to join their busy Customer Service team. This position plays a key role in supporting clients and ensuring that completed projects meet high standards of quality and customer satisfaction.

Key Responsibilities:

• Deliver excellent customer service in line with company standards and policies.
• Manage and respond to client queries, ensuring all issues are followed through to resolution.
• Support the implementation of the company’s Customer Care processes and procedures.
• Monitor the Customer Care inbox, log and action emails, and maintain detailed records.
• Liaise with site teams and subcontractors to coordinate remedial works.
• Maintain accurate documentation and update systems with progress notes.
• Assist with scheduling appointments, ordering materials, and raising purchase orders.
• Provide administrative support to the Customer Care Manager and wider team.

Key Requirements:

• Previous experience in a Customer Care or similar administrative role.
• Excellent communication and organisational skills.
• Confident using Microsoft Office applications.
• Strong attention to detail and accuracy.
• Professional and customer-focused approach.
• Experience within the construction, property, or maintenance sector would be advantageous.

If this sounds like your next opportunity, please send your CV to ngear@sfrecruitment.com.