Account Manager

SF Recruitment have partnered with an organisation in Edgbaston, that are looking to recruit an Account Manager.

Salary: £35k
Hours: full time Monday to Friday, hybrid

We are looking for a leading individual who has a real talent for customer service, problem solving and communication. The Client Account Manager will be supporting our clients to maximise the benefits of using our services that help people to communicate in any language through our interpreting, translation and technology solutions. As we step into a new phase of growth with new products and services, they will be integral in onboarding, upskilling and supporting our clients ensuring we exceed our SLAs and KPIs whilst delivering outstanding customer service.

Responsibilities will include:

- Drive the post-sale experience to ensure successful account setup, implementation, training, adoption, and ongoing account review and modification;
- Build meaningful long-term relationships with new and existing customers ensuring they maximise our service offering throughout the entire customer lifecycle;
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs;
- Collaborate closely with various cross-functional teams including but not limited to, Interpreting and Translation teams, Sales, Product, Customer Service, and Marketing.
- Understand the customer's contract and SLAs to drive service improvement where necessary;
- Proactively identify and manage concerns or issues before they arise;
- Provide training and onboarding support whenever necessary;
- Develop support materials from templates as required by the client;
- Escalate any issues through the appropriate internal channels and follow up consistently to deliver the best outcome for the client