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2nd Line Support Engineer - IT Security Focus - Onsite

Referenzcode: SZI99111621
Technologie,
£30k - 40k per year
Bromsgrove, Worcestershire, England
Festanstellung
Vor Ort
Jetzt bewerben

2nd Line Support Engineer – IT Security Focus - Onsite 

The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.

Key Duties/Responsibilities

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
  • Remote access solution implementation and support: VPN, Remote Desktop Services.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Key Technical Background

  • Office 365
  • Azure Active Directory
  • Microsoft Intune
  • Microsoft Teams
  • Windows Server(s), 2019, 2016, 2012, 2008
  • Active Directory
  • Google Workspace Administration
  • Google Workspace Apps (very similar to Microsoft suite)
  • User Creation / management
  • AD Permissions management
  • Group Policy
  • Understanding of network concepts
  • Antivirus and vulnerability monitoring
  • System Patching

Desirable Background

  • CompTIA Security+ or similar IT Security certifications
  • Keen interest in cyber security and understanding of key concepts and protocols.
  • Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
  • Previous experience within a SOC environment.
  • Experience within IT Security, inc. patching, vulnerability
  • Experience with SIEM or Service Desk toolsets.

Essential Requirement for the role

  • Access to your vehicle for limited travel needs
  • Ability/willingness to gain SC clearance

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