1st Line Support

We're supporting a growing organisation as they prepare to add a new First Line Support professional to the team.

You'll be the go-to person for all things first line: resolving user issues, setting up kit, troubleshooting basic networking, and keeping things running smoothly when the rest of the team is tied up on more complex projects.
This is a great opportunity to learn, develop, and step into a proper career pathway within IT - you'll be closely supported by experienced engineers who want to help you grow.

What You'll Be Doing:
Acting as the first point of contact for IT support queries
Troubleshooting issues with screens, phones, basic networking, patching, and POE devices
Escalating more complex issues while keeping users informed
Getting involved in small change requests and support for system improvements
Working full-time in the office (37.5 hours per week), including some weekend work on a rota

What You'll Bring:
Some experience in an IT support or helpdesk environment (could be from a previous role, internship or placement)
A problem-solving mindset - you're someone who takes ownership and figures things out
Good communication skills and the ability to relay technical info clearly
Eagerness to learn, develop and eventually move into more technical areas (2nd/3rd line exposure is on the table)
Willingness to be in the office full-time and commit to weekend availability when required

What You'll Get in Return:
Salary up to £28K, depending on experience
Real exposure to systems, architecture, and transformation work
Coaching and mentoring from a technically strong, collaborative team
A clear pathway to progress and upskill as part of a tight-knit IT function
The chance to join a business investing in its tech and open to change - your input will matter here